Our standard polices are indicated below. If you have any questions, please do not hesitate to contact us.
Guarantee
We guarantee the freshness of all chocolates shipped. For optimal flavor, we recommend filled chocolates to be consumed within two weeks of delivery.
Monica's Chocolates is not responsible for packages stolen, or damaged after they are delivered to the address specified by the customer.
Questions / Customer Service
Contact us toll-free at 1-866-952-4500, or visit our contact page for other contact options. We look forward to assisting you.
Privacy
We use the personal information you provide us only to help transact the business you have with us (such as to process your order, or to respond to an email inquiry). We do not share your personal information with any third parties for marketing purposes.
Payment Methods
CREDIT CARDS
For website orders we accept Visa, MasterCard, American Express, Discover, and PayPal.
For telephone orders, faxed orders, and in-store purchases we accept Visa, MasterCard, and Discover.
CHECKS
We accept personal checks drawn on United States bank accounts only. Make checks payable to Monica's Chocolates. Your order will be shipped after the check clears.
State Sales Tax
An 8.5% Maine state sales tax is applied to all orders delivered within Maine.
Order Processing
We ship most orders within three business days after receipt. Additional days may be required due to product availability or United States Postal Service holidays.
Gift Cards
We can enclose a complimentary gift card with your shipment. To request a gift card, please type your gift message in the box titled "Add special instructions to seller" on the final PayPal checkout screen.
Shipping Methods & Destinations
UNITED STATES: Orders for delivery within the United States are shipped via United States Postal Service Priority Mail, with delivery within 2 to 3 business days of the shipment date.
CANADA: Shipments to Canada are sent using standard mail service, with and are usually delivered from 6 to 10 business days of the shipment date.
OTHER COUNTRIES: For shipment to countries other than USA or Canada, please contact us by phone to place your order.
Shipping Rates
Prices listed are for shipment to one recipient address.
| Order Total | United States Shipping Rates* |
Canada Shipping Rates* |
|---|---|---|
| Up to $24.99 | $8.95 | $12.95 |
| $25.00 to $49.99 | $13.95 | $19.95 |
| $50.00 to $99.99 | $15.95 | $26.95 |
| $100.00 to $199.99 | $19.95 | $32.95 |
| $200.00 and over | $26.95 | $39.95 |
| *For shipping during summer months or to hot climate areas, there is a $2.50 additional charge for insulated packaging. | ||